If the media is inaccessible we will first test the components and closely examine the drive platters to determine the extent of physical damage, which enables us to layout a course of action for each individual drive. Hard drive data recovery involves replacing failed components such as read/write head assemblies, logic control components and drive motors in a clean room environment. In most cases, the recovery process involves restructuring of the data by examining the low-level data sectors and determining what fixes to file system structures are needed to gain access to the logical data. Using highly sophisticated techniques and proprietary equipment and software, our engineers are able to fix and recover data from raw images of all operating systems.
We use only non-destructive data recovery processes that use drive sector cloning. This means we pull data from your drive on a sector by sector basis, and we work directly on the clone. This will ensure your drive is not damaged further and that a second image of the original structure can be acquired if needed.
After determining what steps will be necessary to complete your recovery, we will contact you for your approval. No work will be done without your approval. As soon as you approve the recovery, our technicians will continue with the recovery effort, validate the data and place it on a suitable replacement media, whether that is another drive, CD-ROM, DVD, any other media of your choice.