Remote Support

Remote Support


By requesting and accepting a remote session from a Orca representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. Orca does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the TeamViewer Support software or system performance.

Orca recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a Ocean Computers representative. Orca further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. Orca will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

Orca continuously undertakes to take the utmost care when in use of your computer. However, Orca cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.

The remote support that we offer is for customers with warranty coverage only. If you are a new customer and wish to receive support via a remote connection, please contact us to become part of our growing network of clients.

Choose this option to download the Windows version of TeamViewer.

Choose this option to download the Mac version of TeamViewer.

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